Education has become an important factor determining the progress of individual human beings and human society. Education provides knowledge and develops the skills and abilities to perform various socio-economic tasks. Learning is an important part of education. Learning orientation (LO) and...

In a competitive business scenario, attracting and retaining customers is a daunting task for managers of the service industry in general and five star hotels in particular. The present study has tried to suggest a few measures through which customer care can be improved or in other...

Empowerment is giving frontline employee discretion to take decisions instantly, keeping in mind the organizational consequences. In service organizations attracting and retaining customer is a daunting task. Empowering employees psychologically will help them in taking proactive actions to...