Driven by increased consumer interest and stakeholder pressure, the number of Fairtrade (FT) products has been steadily increasing. The mainstreaming of FT means that the products are now facing stiff competition within the generic product categories in which they operate. While consumers may...

<title/> In the UK the National Health Service (NHS) has applied a number of quality improvement approaches from manufacturing, often in a piecemeal fashion; most notably Six Sigma and, more recently, Lean. This article reports on an evaluation of a programme used in the NHS to consider what can be...

This article examines and challenges the notion that the process of measuring the performance of voluntary sector public service providers has the potential to improve the quality of public services. Through the lens of organizational learning, the study presents the findings of six case studies...

Public and voluntary sector managers delivering state-funded services in the UK were found to have common challenges and enablers. This article presents recommendations for joint working between the two sectors.