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Woodall, Regina D.; Colby, Charles L.; Parasuraman, A. - In: Marketing management : a quarterly business management … 16 (2007) 2, pp. 29-34

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Colby, Charles L.; Parasuraman, A. - In: Marketing management : a quarterly business management … 12 (2003) 4, pp. 28-33

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Parasuraman, A. - In: Business horizons 24 (1981) 5, pp. 38-40

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Parasuraman, A. - In: Business horizons 26 (1983) 2, pp. 25-29

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Parasuraman, A.; Futrell, Charles M. - In: Journal of Business Research 11 (1983) 1, pp. 33-48

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Parasuraman, A. - In: Business Horizons 26 (1983) 2, pp. 25-29

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Lawton, Leigh; Parasuraman, A. - In: Business Horizons 23 (1980) 6, pp. 29-34

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Johnston, Mark W.; Parasuraman, A.; Futrell, Charles M.; … - In: Journal of Business Research 16 (1988) 1, pp. 67-83

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McDaniel, Stephen W.; Futrell, Charles M.; Parasuraman, A. - In: Journal of Business Research 13 (1985) 1, pp. 77-85

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Johnston, Mark W.; Parasuraman, A.; Futrell, Charles M. - In: Journal of Business Research 18 (1989) 4, pp. 269-290

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