In today’s highly competitive and demanding environment, the pressure on both public and private organizations is to achieve a better way to deliver values to end customers. There has been a growing recognition that the two goals, cost reduction and customer service are achieved through...

In a global supply network, the overall improvement of operational efficiency and customer satisfaction can only be achieved through greater co-ordination and collaboration of all the network members. However, full benefits of close co-operation within a global supply network can only be...