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Maximizing throughput in finite-source parallel queue systems

Delasay, Mohammad; Kolfal, Bora; Ingolfsson, Armann - In: European journal of operational research : EJOR 217 (2012) 3, pp. 554-560

Persistent link: https://www.econbiz.de/10009818444

A Markov Chain Model for an EMS System with Repositioning

Alanis, Ramon; Ingolfsson, Armann; Kolfal, Bora - In: Production and operations management : an international … 22 (2013) 1, pp. 216-231

Persistent link: https://www.econbiz.de/10010067235

When does the rule apply to finite-population queueing systems?

Iravani, Seyed M.R.; Kolfal, Bora - In: Operations research letters 33 (2005) 3, pp. 301-304

Persistent link: https://www.econbiz.de/10006810150

Call-Center Labor Cross-Training: It's a Small World After All

Iravani, Seyed M. R.; Kolfal, Bora; Oyen, Mark P. Van - In: Management Science 53 (2007) 7, pp. 1102-1112

It is well known that flexibility can be created in manufacturing and service operations by using multipurpose production sources such as cross-trained labor, flexible machines, or flexible factories. We focus on flexible service centers, such as inbound call centers with cross-trained agents,...

Persistent link: https://www.econbiz.de/10009191835

Market Impact on IT Security Spending

Kolfal, Bora; Patterson, Raymond A.; Yeo, M. Lisa - In: Decision sciences : DS 44 (2013) 3, pp. 517-556

Persistent link: https://www.econbiz.de/10010136180

Call-Center Labor Cross-Training: It's a Small World After All

Iravani, Seyed M.R.; Kolfal, Bora; Van Oyen, Mark P. - In: Management science : journal of the Institute for … 53 (2007) 7, pp. 1102-1112

Persistent link: https://www.econbiz.de/10007750992

Capability flexibility: A decision support methodology for parallel service and manufacturing systems with flexible servers

Iravani, Seyed M; Kolfal, Bora; Van Oyen, Mark P - In: Operations research, Management science : OR MS ; the … 52 (2012) 5, pp. 517-518

Persistent link: https://www.econbiz.de/10010064423

The W network and the dynamic control of unreliable flexible servers

Saghafian, Soroush; Van Oyen, Mark P.; Kolfal, Bora - In: IIE transactions / Institute of Industrial Engineers, … 43 (2011) 12, pp. 893-908

Persistent link: https://www.econbiz.de/10009330184

Capability flexibility: a decision support methodology for parallel service and manufacturing systems with flexible servers

Iravani, Seyed; Kolfal, Bora; Van Oyen, Mark - In: IIE transactions / Institute of Industrial Engineers, … 43 (2011) 5, pp. 363-383

Persistent link: https://www.econbiz.de/10008878507

Accounting for time-varying queueing effects in workforce scheduling

Ingolfsson, Armann; Amanul Haque, Md; Umnikov, Alex - In: European journal of operational research : EJOR 139 (2002) 3, pp. 585-597

Persistent link: https://www.econbiz.de/10006655526