This paper gives an overall picture of various operations in Durres port containers terminal. Since this port is very new in containers handling operations, there are a number of issues to be addressed. Container terminal operators are providers of container handling services and with the...

Studies on the use of Total Quality Management (TQM) in the context of higher education have been focused primarily on the implementation of TQM as an institutional initiative. In many cases is implemented Continuous Quality Improvement (CQI as part of TQM) as department-based initiative, but...