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Human resource management
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Winning the service game
Schneider, Benjamin
;
Bowen, David E.
-
1995
Persistent link: https://www.econbiz.de/10004310103
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The Service Organization: Human Resources Management Is Crucial
Schneider, Benjamin
;
Bowen, David E.
- In:
Organizational dynamics : a quarterly review of …
21
(
1993
)
4
,
pp. 39-52
Persistent link: https://www.econbiz.de/10006148237
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Understanding Customer Delight and Outrage - Service businesses can retain customers and achieve profitability by building reciprocal relationships founded on safeguarding and affirming customer security, fairness, and self-esteem
Schneider, Benjamin
;
Bowen, David E.
- In:
Sloan management review
41
(
1999
)
1
,
pp. 35-46
Persistent link: https://www.econbiz.de/10006294431
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Winning the Service Game
Schneider, Benjamin
;
Bowen, David E.
;
Lake, Dale G.
- In:
Human resource management
34
(
1995
)
3
,
pp. 463-466
Persistent link: https://www.econbiz.de/10007334168
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5
An interactionist perspective on organizational effectiveness
Schneider, Benjamin
- In:
Organizational effectiveness : a comparison of multiple …
,
(pp. 27-54)
.
1983
Persistent link: https://www.econbiz.de/10002785169
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6
Interdisciplinary study of service: Some progress, some prospects
Bowen, David E.
- In:
Journal of Business Research
20
(
1990
)
1
,
pp. 71-79
Persistent link: https://www.econbiz.de/10005474144
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Service Breakthroughs: Changing the Rules of the Game
Heskett, James L.
;
Sasser Jr, W.Earl
;
Hart, Christopher W.L.
- In:
Human resource management
33
(
1994
)
1
,
pp. 169-172
Persistent link: https://www.econbiz.de/10006686322
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Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System
Bowen, David E.
;
Ostroff, Cheri
- In:
The Academy of Management review : AMR
29
(
2004
)
2
,
pp. 203-221
Persistent link: https://www.econbiz.de/10006718483
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The Role of Human Resource Management: An Exploratory Study of Cross-Country Variance
Bowen, David E.
;
Galang, Carmen
;
Pillai, Rajnandini
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Human resource management
41
(
2002
)
1
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pp. 103-122
Persistent link: https://www.econbiz.de/10006655125
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Management Theory and Total Quality: Improving Research and Practice Through Theory Development
Dean Jr, James W.
;
Bowen, David E.
- In:
The Academy of Management review : AMR
19
(
1994
)
3
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pp. 392-418
Persistent link: https://www.econbiz.de/10006743073
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