In this paper Customer Complaints Management (CCM) as well as the associated key challenges have been studied as essentials for achieving customer retention and loyalty. Some models de nothing the process of CCM have also been demonstrated and discussed and a complaint intensity framework has...

Probably the greatest single deterrent to tourism development is the lack of appreciation and enthusiasm for tourism by civic and business leaders. When tourism is not understood and its benefits are unclear, planning and implementation of measures to improve the industry are often lacking....

Thermal comfort has been discussed since 1930s. There have been two main approaches to thermal comfort: the steady-state model and the adaptive model. The adaptive model is mainly based on the theory of the human body's adapting to its outdoor and indoor climate. In this paper, besides the...

With increased global concerns on climate change, the need for innovative spaces which can provide thermal comfort and energy efficiency is also increasing. This paper analyses the effects of transitional spaces on energy performance and indoor thermal comfort of low-rise dwellings in the...

Over the past decade, several new approaches have emerged to renewable energy education that seek to address the needs of the 21st century for sustainable energy supply systems. In addition, unlike conventional architectural education which does not cover renewable energy issues in its...

Although Self Service Banking Technologies (SSBTs), is known as core services provided by the banks, however in some developing countries, it is still at the early stage of adoption. For the banks in these developing countries, encouraging their customer to use the SSBTs is a great challenge....

The Islamic family law widely implemented within Muslim communities in the world but it manifested differently in different culture, legal and institutional context. In this incident research is a documentary research which objectives of the study are to explore the historical background of a...

Poland joined the European Union in 2004. Accession to the EU resulted in considerable economic, social and political advantages. It also stimulated competitive development of the Polish economy. An attempt was made in the paper to determine Poland's competitive position against the background...

Regional financial performance could influence the attitude of shareholders and of the investors. It is important as it provides information about the entities that act in the area and about the factors, qualitative: like auditor type or quantitative such as individual financial elements that...

The entrepreneurship seems to be an important source for economic growth. For this reason, the emphasis on entrepreneurship with the importance for economic growth is increasing day by day. This study investigates the existence of the relationship between entrepreneurship and economic growth by...