The normative literature within the field of knowledge management has concentrated on techniques and methodologies for allowing knowledge to be codified and made available to individuals and groups within organizations. The literature on organizational learning, however, has tended to focus on...

The fields of supply chain management and operations management have routinely focused upon the development of efficient and effective strategies in order to design, source, produce, deliver and support products and services. Thus the lexicon of extant literature and practice in the area has...