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Customer satisfaction, corporate image, and service quality in professional services

Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The Service Industries Journal 30 (2008) 3, pp. 421-435

This study explores the impact of corporate image and service quality on customer satisfaction in the professional service industries. Data were collected on audit firms, sending a questionnaire to financial executives of leading Italian companies. The results show that the most important...

Persistent link: https://www.econbiz.de/10010621169

Being good or being known: corporate governance, media coverage, and earnings announcements

Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The service industries journal 30 (2010) 3, pp. 405-421

Persistent link: https://www.econbiz.de/10008348389

Audit fees and the large auditor premium in the Italian market

Cameran, Mara - In: International journal of auditing : IJA 9 (2005) 2, pp. 129-146

Persistent link: https://www.econbiz.de/10006014250

A history of auditing: The changing audit process in Britain from the nineteenth century to the present day

Cameran, Mara - In: European Accounting Review 19 (2010) 1, pp. 197-199

Persistent link: https://www.econbiz.de/10008691511

Reaching Key Financial Reporting Decisions: How Directors and Auditors Interact

Cameran, Mara - In: Accounting in Europe 10 (2013) 2, pp. 275-277

Persistent link: https://www.econbiz.de/10010717914

A history of auditing: The changing audit process in Britain from the nineteenth century to the present day

Cameran, Mara - In: European accounting review 19 (2010) 1, pp. 197-200

Persistent link: https://www.econbiz.de/10008418373

Interdependence and accounting information exchanges in inter-firm relationships

Caglio, Ariela; Ditillo, Angelo - In: Journal of Management and Governance 16 (2012) 1, pp. 57-80

Persistent link: https://www.econbiz.de/10010867158

Dealing with uncertainty in knowledge-intensive firms: the role of management control systems as knowledge integration mechanisms

Ditillo, Angelo - In: Accounting, organizations and society : an … 29 (2004) 3, pp. 401-422

Persistent link: https://www.econbiz.de/10006024354

Dealing with uncertainty in knowledge-intensive firms: the role of management control systems as knowledge integration mechanisms

Ditillo, Angelo - In: Accounting, Organizations and Society 29 (2004) 3-4, pp. 401-421

Persistent link: https://www.econbiz.de/10005219883

A review and discussion of management control in inter-firm relationships: Achievements and future directions

Caglio, Ariela; Ditillo, Angelo - In: Accounting, Organizations and Society 33 (2008) 7-8, pp. 865-898

Several years have passed since Hopwood (Hopwood, A. G. (1996). Looking across rather than up and down: on the need to explore the lateral processing of information. Accounting, Organizations and Society, 21, 589-590) proclaimed the need to explore the lateral processing of information,...

Persistent link: https://www.econbiz.de/10005262272