By providing a free experience service, a service firm can attract more uninformed customers. However, it could reversely effect the delay-sensitive, informed customers’ decision. In this paper, we study a priority queueing system with free experience services. We study the customer behavior...

The classical Shewhart NP control chart is used widely in industrial and service practice for the relative simplicity of handling attribute quality characteristics. However, the static strategies become less and less adequate for today's highly competitive industrial society because of their low...