Clarke, Caroline; Hope-Hailey, Veronica; Kelliher, Clare - In: European Management Journal 25 (2007) 2, pp. 92-103
Managers perform unseen yet significant emotion work as part of their role, particularly in a change context. The suppression or expression of emotion by managers is no accident, but influenced by the over-rational portrayal of change processes. Our study uses longitudinal data to explore the...