Casadesus, Marti; Marimon, Frederic; Alonso, Mar - In: The Service Industries Journal 30 (2008) 14, pp. 2457-2474
As quality management has become more important in the tourist sector, the implementation of standardised quality management systems has become more common in this industry. A forerunner in this development has been the Spanish tourist sector, in which 17 specific quality management standards...