This paper details the conceptual and empirical development of a 10-item scale to measure consumer competitive arousal (CCAr). Consumers experience competitive arousals in a wide variety of consumption contexts. Though the subject has been of interest in several recent studies, neither a...

<em>Supply Chain Visibility for Customer Service. A Method to Identify Opportunity and Risk Areas</em> - In a world of high complexity and dependency from external factors and where timeliness of service is key for customer service, visibility has become a powerful weapon to better manage company...

Il paper si propone di illustrare come un progetto di marketing territoriale possa essere declinato a strumento che abbia ricadute oltre i classici obiettivi di valorizzazione del territorio e di sviluppo economico, riuscendo a garantire la vitalità di un sistema. A tal fine, l’impostazione...

Success in business markets demands going beyond satisfactory exchanges with customers. Conventional wisdom therefore dictates that firms must build close customer relationships. Yet, unfortunately, the meaning of a close relationship from the customer's viewpoint can get lost in translation. We...