City development strategies (CDS) have been employed by more than 200 cities worldwide to cope with the challenges of the 21st century. Globalization, decentralization, and rapid population growth have brought about new conditions in cities and have thus entailed the need for a new approach to...

Service quality has become an increasingly important factor for success and survival in the banking sector. Provision of high-quality service aids in meeting several requirements such as customer satisfaction and its consequent loyalty and market share, soliciting new customers, financial...

Despite privatization, many government-linked companies (GLCs) still continue to operate in Malaysia. Many have objectives that include the redressing of ethnic economic imbalance. Government-linked construction companies (GLCCs) were created within these larger public groups. A study was...