This paper examines the reasons citizens would choose to accept or non-accept/reject public e-services. The approach taken was based on the model of acceptance of technology in households (MATH) and on the two factors theory. The research model was measured with data gathered in two phases, via...

Governments continue investing in Information and Communication Technologies (ICTs), and e-services have become governments’ priority. But research shows that e-services implementation accentuate inequalities. Using a study of egovernment implementation in Lebanon as a background, this paper...

Governments continue investing in Information and Communication Technologies (ICTs), and e-services have become governments’ priority. But research shows that e-services implementation accentuate inequalities. Using a study of egovernment implementation in Lebanon as a background, this paper...

Governments around the world are introducing the virtual channel of public service delivery system (UNDESA 2008). This channel allows for integrated public e-services that are available 24/7. However, citizens who do not have access to ICTs, who do not have the ability to use ICTs, and/or who do...

E-services, if accepted by users, have the potential to improve the relation of the Administration with the citizen (Heeks 2002). In France, Accenture Institute Study found that, by the end of 2006, 74 percent of French Citizens were seduced by the Administration e-services. But it is not the...

When introducing the public e-services, Lebanese government predicted that it would reduce inequality between citizens (OMSAR 2002). But, the results of this research prove that it will not be the case. The introduction of the virtual channel of services delivery system will create a public...

This paper presents the results of an ongoing study of e-government implementation in Lebanon. Following suggestions by various scholars that students of e-government employ theory to strengthen our knowledge about ICT for development, we apply a neoinstitutional theoretical lens to understand...

This work-in-progress develops an integral model of individuals’ intention to accept Information and Communication Technology innovations (ICTIA model). It captures the influence of different external and internal variables on ICT’s acceptance and use at the first stages of the acceptance...