Despite not having explicit authority to legislate on matters local in nature, in 2000 the federal government launched the National Homelessness Initiative (NHI). I argue that this federal program, in many critical aspects, mirrors a governance model developed in the European Union called the...

Government agencies can provide various benchmarks when reporting their performance to citizens, but not much is known about how citizens understand and respond to benchmarking information. Thus, this study aims to test what performance benchmarks appear most salient and persuasive to citizens....

Citizen satisfaction is critical to evaluating the quality of public services; however, the relationships between performance and individual satisfaction remain unproven. This article creates important linkages narrowing the gaps between objective measures of performance and subjective measures...