In this article, the author examines an enterprise resource planning (ERP) adoption process in a particular case setting to explore the knowledge management challenges encountered, specifically challenges related to the sharing and integration of knowledge, and the ways that social capital is...

The notion of best practice is a foundational concept for vendors of Enterprise Resource Planning systems who use it to support a claim to provide tried and tested, ‘best of breed’ process models. This study illustrates how a best practice ERP system was actually created. The product...

The goal of this study is to trace the evolution of the digital divide, to begin to understand whether and how the divide is widening or closing, and in achieving this, begin to identify implications and further research moving forward. We are able to do this by using longitudinal data over a...

This article offers a theoretical analysis of evolutionary processes in WBSS strategies. For that purpose, we propose a research model that shows strategy patterns. Based upon the model, we identified several types of strategies. In our research model, WBSS are classified into four types: (1)...

This article reviews and contrasts the experiences of two major companies in attempting significant change projects incorporating information and communication technologies. It does so by utilizing and critiquing the MIT "Management in the 1990s" model and by reflecting on socio-technical...