The first chapter is titled "Competition and Service Quality: New Evidence from the Airline Industry." This paper examines the relationship between competition and service quality in the airline industry. Using panel data and two different instrumental variable (IV) strategies, it directly...

Previous studies examine the relationship between competition and airline service quality by regressing on-time performance on market structure. These studies implicitly assume that market structure is exogenously determined with respect to service quality. To address the likely endogeneity of...

This study compares the productivity of six major US and Japanese motor vehicle manufacturers---General Motors, Ford, Chrysler, Toyota, Nissan and Mazda---from the early 1950's through 1987. Techniques of productivity measurement, conventionally applied at the level of industries or national...