Problem Statement: Gender wage gap has already been researched in the Hellenic (Greek) economy or within its public and private aggregate sectors, but, this was the first study ever done, especially for the maritime sector. Traditionally in Hellas, maritime industry income is the biggest one...

The purpose of the current research is to develop a strategic service quality focused framework in a Greek Academic Department, translating its service quality (SQ) gaps into specific strategic directions from a “student-focused” perspective. The research is separated in two parts and...