This paper describes the use of Grounded Theory (GT) for the analysis of collated data on organizational change within a large UK manufacturing company. The paper illustrates how analysis was carried out on the large volume of data gathered during the research. The data was collected through...

Purpose – This paper aims to report on research into human resource management within an operations management environment; specifically, operational team-work amongst health care workers in a hospital. Design/methodology/approach – Eight operational teams within a UK National Health...

Purpose – The purpose of this paper is to present findings from an action research intervention in the outpatient department of a National Health Service (NHS) Hospital. It investigates the perceived and actual problems of measuring capacity at a UK hospital. Design/methodology/approach –...

Purpose – The purpose of this paper is to present an empirical case study which was undertaken to examine planning and change management within a UK National Health Service (NHS) multi-site hospital. Design/methodology/approach – A case study was undertaken within a UK-based NHS hospital...

<title/> This article reports on how systems were enhanced through the application of Lean principles within a hospital division of diagnostics and clinical support. Patients were diagnosed faster, treatment started earlier and departmental managers were better able to manage capacity to meet demand.