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Quality management and business performance in hospitals: A search for success parameters
Kunst, Paul; Lemmink, Jos - In: Total quality management 11 (2000) 8, pp. 1123-1134
Persistent link: https://www.econbiz.de/10007177876
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Quality networking initiatives in Europe: Classification and conditions for success
Kunst, Paul; Lemmink, Jos; Prins, Ruth - In: Total quality management 9 (1998) 1, pp. 21-34
Persistent link: https://www.econbiz.de/10007193603
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P-managementtussen wens en werkelijkheid
Blom, Peter; Kluytmans, Frits; Kunst, Paul; Sluijs, Ed Van - In: Personeelbeleid : officiel orgaan van de Nederlandse … 31 (1995) 9, pp. 102-104
Persistent link: https://www.econbiz.de/10006331103
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Assessing the process and content of strategy in different organizations
Romme, Georges; Kunst, Paul; Schreuder, Hein; … - In: Scandinavian Journal of Management 6 (1990) 1, pp. 45-59
This paper deals with a quantitative assessment of strategy content and strategy process characteristics. The framework used is based on the concept of strategic logics. The empirical study involves six organizations in The Netherlands. Both the content and the process dimension of...
Persistent link: https://www.econbiz.de/10009217719
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The dynamics of the service delivery process: A value-based approach
Ruyter, K.de; Wetzels, M.; Lemmink, J.; Mattsson, J. - In: International journal of research in marketing : IJRM ; … 14 (1997) 3, pp. 231-244
Persistent link: https://www.econbiz.de/10006204611
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Special issue on European research in service marketing
Lemmink, Jos G.A.M.; Botschen, Günther; Lings, Ian N. - In: Journal of business research : JBR 57 (2004) 4, pp. 372-373
Persistent link: https://www.econbiz.de/10006718858
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Modelling and evaluating service quality measurement using neural networks
Behara, Ravi S.; Fisher, Warren W.; Lemmink, Jos G.A.M. - In: International journal of operations & production … 22 (2002) 9-10, pp. 1162
Persistent link: https://www.econbiz.de/10006825337
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Modelling and evaluating service quality measurement using neural networks
Behara, Ravi S.; Fisher, Warren W.; Lemmink, Jos G.A.M. - In: International journal of operations & production … 22 (2002) 10, pp. 1162
Persistent link: https://www.econbiz.de/10006825750
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Benchmarking field services using a zero defects approach
Behara, Ravi S.; Lemmink, Jos G.A.M. - In: International journal of quality & reliability management 14 (1997) 4-5, pp. 512-526
Persistent link: https://www.econbiz.de/10006396005
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An agenda for research into services management: Afterword to the special edition on European research in service marketing
Lings, Ian; Lemmink, Jos; Botschen, Gunther - In: Journal of Business Research 57 (2004) 4, pp. 456-458
Persistent link: https://www.econbiz.de/10005465972