It is obvious that in the Internet era the higher education institutions (HEIs) must innovate the services they offer by integrating ICT (Information and Communication Technology) in the learning process. According to the theoreticians and practitioners insights in the matter, the e-learning...

One of the critical success factors (CSF) of an ERP (Enterprise Resource Planning) implementation project is user training. In consequence, in this paper we focus our attention on compiling a list of CSFs that affect the ERP implementation training phase. Then we analyzed the training methods...