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How buyers and sellers value B2B relationships: a relationship value continuum for Internet based exchange
Clements, Michael D - 2009
/seller relationships that is the focus of this research. This paper introduces and proposes the concept of a relationship value continuum … between buyers and sellers in business to business relationships, as an important mechanism for maintaining and developing … buyer/seller relationships both off and online. It is argued that embracing this relationship value continuum will provide B …
Persistent link: https://www.econbiz.de/10009457367
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Relationship in a fair trade market: how to create and manage value
Coulibaly, Mantiaba - Université Paris-Dauphine (Paris IX) - 2010
creation in relationships (Ricardo, 1821; Smith, 1937; Kothandaraman and Wilson, 2001), and moral conception of the firm to … respecting the principle of fair relationships. …
Persistent link: https://www.econbiz.de/10011073583
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Moving resources across permeable project boundaries in open network contexts
Lind, Frida; Holmen, Elsebeth; Pedersen, Ann-Charlott - In: Journal of Business Research 65 (2012) 2, pp. 177-185
This paper discusses how firms develop and use resources across a permeable project boundary and conceptualizes how a project can create value for a focal parent organization. Inspired by ideas on interaction and open innovation, we suggest a framework for analyzing the flow of resources based...
Persistent link: https://www.econbiz.de/10010573734
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Relationship in a fair trade market: how to create and manage value.
Coulibaly, Mantiaba - Université Paris-Dauphine
creation in relationships (Ricardo, 1821; Smith, 1937; Kothandaraman and Wilson, 2001), and moral conception of the firm to … respecting the principle of fair relationships. …
Persistent link: https://www.econbiz.de/10008751627
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Employee Engagement: A Literature Review
MEHTA, Dharmendra; MEHTA, Naveen K. - In: Economia. Seria Management 16 (2013) 2, pp. 208-215
maintaining a higher commitment level leading to the higher customer satisfaction. Employees Engagement permeates across the …
Persistent link: https://www.econbiz.de/10010901658
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Community Subjective Well-being, Personality Traits and Quality of Life Therapy
Kimweli, David; Stilwell, William - In: Social Indicators Research 60 (2002) 1, pp. 193-225
Persistent link: https://www.econbiz.de/10009403482
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Perceived value as a basis for shaping the offer of service provider: cases from UK and Croatia
Pandza, Irena; Vignali, Claudio - In: World Review of Entrepreneurship, Management and … 6 (2010) 4, pp. 263-275
satisfaction, greater level of customer loyalty and to a greater success of organisation. Due to this, service providers have to …
Persistent link: https://www.econbiz.de/10009353077
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A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model
Tsoukatos, Evangelos; Koulentaki, Maria - In: Global Business and Economics Review 13 (2011) 3/4, pp. 222-239
causality of relationships between customer loyalty dimensions and the effects of customer satisfaction on the latter. Evidence …. Customer satisfaction's effects among loyalty's dimensions were found unequal. The causality of relationships between loyalty … dimensions runs from word-of-mouth to business extension passing through business retention. Customer satisfaction campaigns …
Persistent link: https://www.econbiz.de/10010668988
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A CONSUMER-BASED ASSESSMENT OF ALLIANCE PERFORMANCE: AN EXAMINATION OF CONSUMER VALUE, SATISFACTION AND POST-PURCHASE BEHAVIOR
Mouri, Nacef - 2006
-firm alliances, how strategic alliances impact consumer value, satisfaction, and customer post-purchase behavior have yet to be … strategic alliances. The dissertation also contributes to the satisfaction literature. Scholars in this area have traditionally … viewed satisfaction as a cognitive response to the comparison of actual consumption experiences with some comparison standard …
Persistent link: https://www.econbiz.de/10009431067