Despite the growing body of literature concentrating on service innovation, empirical research focusing on measuring its impact, mainly at firm-level, remains scarce. Adopting the perspective that the ability to monitor the service innovation process and to assess its impact is a pre-condition...

The purpose of our paper is to examine how a medium-sized enterprise characterised by slow executive turnover might identify and manage its critical knowledge. The main interest is in the management's handling of the potential danger of knowledge loss due to turnover or long-term absence. A...

Innovation is driven by firms' ability to exploit their stock of or access to intellectual capital (IC). Thus companies need to integrate the management of IC, including both the up- and downsides of IC into the core of their strategic efforts. Taking the relevance of innovations for firm's...

Intangibles are viewed as the key drivers in most industries, and current research shows that firms voluntarily disclose information about their investments in intangibles and their potential benefits. Yet little is known of the risks relating to such resources and the disclosures firms make...