The importance of emotion in consumer preference is explored in the subject of Kansei Engineering. The Kansei methodology has been successfully adopted by many large companies in recent years. Currently, a European Union Fifth framework project called 'Kensys' (Kansei Engineering System) is...

In the present unstable and highly competitive global environment, trying to find a way to stay in business and grow is not always simple. With the shift from a 'product-out' to a 'market-in' approach, the demands of today's consumer for high quality goods and service, has forced producers and...

The identification of innovation in services is problematic. This seems remarkable, since many papers have emerged, which emphasize distinctive features of service innovation. However, some of these contributions strain the Schumpeterian innovation opinion or describe in fact the role of service...

The purpose of this paper is to propose a service development process that is adapted to manufacturing companies and to discuss its implication for companies with a focus on product development and product sales. This paper looks at new service development (NSD) literature and argues for design...

The identification of innovation in services is problematic. This seems remarkable, since many papers have emerged, which emphasize distinctive features of service innovation. However, some of these contributions strain the Schumpeterian innovation opinion or describe in fact the role of service...

This article focuses on analysis of the human aspect in service systems and investigates the role of creativity in enhancing service innovation. Applying the creative cognition approach, a conceptual framework of creative process for service development is constructed to demonstrate the general...

A major challenge in service design is the ability to generate useful service concepts for development. New service concepts, however, are often difficult for customers to articulate. In this study we address the idea generation stage of the service development process and suggest the...

Consumer Information Systems (CIS) are Information Systems, which provide services primarily to consumers instead of addressing needs of users in traditional organizational settings. Examples of such systems are Internet protocol television (IPTV) services, which are being launch globally at the...

Young people's participation in decision making that affects them is increasingly recognised and valued as a right. Youth participation in mental health settings is fundamental to service design and delivery, and is beneficial for the young people as well as the organisation. Headspace...