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Consumer complaint behaviour of Asians and non-Asians about hotel services: An empirical analysis
Ngai, Eric W.T.; Heung, Vincent C.S.; Wong, Y.H.; Chan, … - In: European journal of marketing : EJM 41 (2007) 11, pp. 1375-1391
Persistent link: https://www.econbiz.de/10007870586
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Cronyism: One possible consequence of guanxi for an insider: how to obtain and maintain it?
Leung, T.K.P.; Heung, Vincent C.S.; Wong, Y.H. - In: European journal of marketing : EJM 42 (2008) 1-2, pp. 23-34
Persistent link: https://www.econbiz.de/10007979079
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Important Factors Affecting Hong Kong Consumers' Choice of a Travel Agency for All-Inclusive Package Tours
Heung, Vincent C.S.; Chu, Raymond - In: Journal of travel research : a quarterly publication of … 39 (2000) 1, pp. 52-59
Persistent link: https://www.econbiz.de/10006906825
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Assessing Tourists' Satisfaction with Shopping in the Hong Kong Special Administrative Region of China
Heung, Vincent C.S.; Cheng, Eliza - In: Journal of travel research : a quarterly publication of … 38 (2000) 4, pp. 396-404
Persistent link: https://www.econbiz.de/10006908517
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The relationship between vacation factors and socio-demographic and travelling characteristics: the case of Japanese leisure travellers
Heung, Vincent C.S.; Qu, Hailin; Chu, Raymond - In: Tourism management : research, policies, practice 22 (2001) 3, pp. 259-270
Persistent link: https://www.econbiz.de/10006833208
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Tourism shopping and its contributions to Hong Kong
Heung, Vincent C.S.; Qu, Hailin - In: Tourism management : research, policies, practice 19 (1998) 4, pp. 383-386
Persistent link: https://www.econbiz.de/10006847293
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Tourism shopping and its contributions to Hong Kong
Heung, Vincent C.S.; Qu, Hailin - In: Tourism management : research, policies, practice 19 (1998) 4, pp. 383-386
Persistent link: https://www.econbiz.de/10006847307
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The effects of brand relationship quality on responses to service failure of hotel consumers
Xie, Danhong; Heung, Vincent C.S. - In: International journal of hospitality management 31 (2012) 3, pp. 735-745
Persistent link: https://www.econbiz.de/10009846373
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Influence of restaurant atmospherics on patron satisfaction and behavioral intentions
Heung, Vincent C.S.; Gu, Tianming - In: International journal of hospitality management 31 (2012) 4, pp. 1167-1178
Persistent link: https://www.econbiz.de/10009983834
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Play or not to play—An analysis of the mechanism of the zero-commission Chinese outbound tours through a game theory approach
Zhang, Hanqin Qiu; Heung, Vincent C.S.; Yan, York Qi - In: Tourism management : research, policies, practice 30 (2009) 3, pp. 366-372
Persistent link: https://www.econbiz.de/10008894987