Abstract: Purpose – The purpose of this paper is to explore the ways in which a transactional marketing approach can generate customer loyalty in a hotel brand. Design/methodology/approach – The paper provides a review of the paradigm shift from transactional marketing to relationship...

Although there is growing interest in affiliate marketing networking as a newly emerged electronic distribution channel, little empirical research has explored this topic. Similarly, despite being widely employed to analyse organisations' behaviour and responses to the turbulent environment,...

Accurately forecasting U.K. inbound expenditure by purpose of visit plays an important role in tourism planning and policy making. Forecasting U.K. inbound expenditure at the disaggregated level is studied in this article. Disaggregating is done on the basis of purpose of visit: holiday,...

Failure adequately to define or understand hospitality as a commercial phenomenon has created a fragmented academic environment and a schizophrenia in the industry that has the potential to limit its development as a global industry. This article suggests that, by redefining hospitality as...