Purpose: the paper reports from an exploratory study into how small businesses use Web 2.0 information and communication technologies (ICT) to work collaboratively with other small businesses. The study had two aims: to investigate the benefits available from the use of Web 2.0 in small business...

Purpose – The objective of this paper is to identify the features of an effective e-business performance measurement system, as well as the practices in organisations with distinctive e-business performance metrics. From this it was hoped to identify a set of best practice...

This paper presents and tests a model designed to provide feedback and continuous improvement during the process of supplier selection in agile supply chains (ASCs). In ASCs suppliers typically need to be changed or added to frequently in response to dynamic market conditions. The model seeks to...

This paper examines the adoption and use of information and communication technology (ICT) in small and medium sized enterprises (SMEs) across four UK sectors Here we report on a survey that explores the factors facilitating or hampering the successful adoption and use of ICT by SMEs. We find...

In today’s increasingly competitive markets, greater emphasis is being placed on customer service as a means of achieving competitive advantage. Many organizations believe that e-business can provide opportunities to improve customer service operations by enabling them to get closer to...