The measurement of a service Quality is a relevant issue for organizations. In this paper we describe an application of the Parasuraman, Zeithalm and Berry’s (PZB) conceptual model of service Quality in the field of the water and sewage service. The PZB model determinants have been specialized...

Based on an idea by Kosmulski, Franceschini et al. (2012, Scientometrics 92(3), 621–641) propose to classify a publication as “successful” when it receives more citations than a specific comparison term (CT). In the intention of the authors CT should be a suitable estimate of the number of...

The aim of this brief communication is to reply to a letter by Kosmulski (Journal of Informetrics 6(3):368–369, 2012), which criticizes a recent indicator called “success-index”. The most interesting features of this indicator, presented in Franceschini et al. (Scientometrics, in press),...