In telecommunication privacy policy discourses, there is a paucity of evidence regarding how lay people understand and deal with telephone privacy issues. This article aims to add the voice of the missing user to policy discourse and reports the results of a US study of residential users in the...

US policy makers are deliberating about upgrading the public switched telecommunications network (PSTN) with little or no empirical evidence concerning residential users' use of 'POTS-plus' services. The purpose of this study is to address this gap. Two crucial assumptions extant in the policy...