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Joint service development - the creations of the prerequisite for the service development
Gottfridsson, Patrik - In: Managing service quality : MSQ ; an international journal 22 (2012) 1, pp. 21-38
Persistent link: https://www.econbiz.de/10009823129
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Development of personalised services in small business: an iterative learning process
Gottfridsson, Patrik - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 388-401
Persistent link: https://www.econbiz.de/10008434813
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To trust or not to trust?: Formal contracts and the building of long-term relationships
Camén, Carolina; Gottfridsson, Patrik; Rundh, Bo - In: Management decision : MD 49 (2011) 3, pp. 365-384
Persistent link: https://www.econbiz.de/10008887192