In this paper we introduced a new model, called Service Quality (SQ), which combines QFD and SERVQUAL methods. This model takes from the SERVQUAL method the five dimensions of requirements and three of characteristics and from the QFD method the application methodology. The originality of the SQ...

In the current economic context of Romania and especially in the difficult situation that mining areas are faced with, University of Petroşani aims to represent a powerful center for improvement, continuous training and reconversion of the labor force in these four counties. The project...

The concept of industrial marketing is circumscribed around an explosive development which has influenced the specialization and the differentiation of the science of marketing, through extending its applicability to various fields of activities. If on conceptual level, marketing can be used in...