The purpose of this research is to increase firm's ability to use knowledge management and data mining tools to implementation customer relationship management in developing countries. The value of knowledge management and customer relationship management is well recognized by many leading...

Today, organizations managers consider the quality in a particular way because of competitive pressures and attempts for surviving. They believe that quality plays a vital role for succeeding in every business, while many quality experts consider the knowledge role in their various procedures....

The study examines the prioritizing of effective ingredients on knowledge sharing. For that, the paper peruses the influence of individual factors such as: enjoyment in helping others, knowledge self-efficacy, friendship, personal believes, educations, social prestige, trust, age, communication,...

Recent researches show a potential challenge between customer relationship management (CRM) and knowledge management (KM). Factually "lack of the management comprehension about customer knowledge and how to use it" is one of the most brilliant obstacles for grasping competitive advantage. This...