At the beginning of the new century, Information Technologies had become basic and indispensable constituents of the production and preparation processes for all kinds of goods and services and with that are largely influencing both the working and private life of nearly every citizen. This...

The development of teaching materials for future software engineers is critical to the long term success of the grid. At present however there is considerable turmoil in the grid community both within the standards and the technology base underpinning these standards. In this context, it is...

e-Science and e-Research is about supporting collaborations especially those that cross administrative boundaries. Typically this is achieved through establishing virtual organizations (VOs) where several institutions and individuals wish to contribute resources for their mutual interest, e.g....

Liberalisation of telecommunications encourages competition between the various actors in the Open Service Market (OSM). In this highly competitive context, Connectivity Service Providers (CSPs) and Value Added Service Providers (VASPs) are investigating opportunities to provide differentiated...

Privilege Management Infrastructures (PMI) are emerging as a necessary alternative to authorization through Access Control Lists (ACL) as the need for finer grained security on the Grid increases in numerous domains. The 2-year JISC funded DyVOSE Project has investigated applying PMIs within an...

E-marketing is rapidly growing in significance and is having a direct impact upon traditional marketing strategy and operations. It requires planning and innovation to make it work, implying organizational commitment and effective management, supported by technology, process and structure.Fully...

As dot.com became dot.bomb, the hype that surrounded the meteoric growth of the network economy has given way to realism, or even scepticism, about the potential of ICT as a source of new business models. It is now appropriate to reflect critically on the e-economy hype, and to use this as a way...

This comprehensive textbook considers all of the key business, management and technical issues of e-Business, examining and explaining how technologies can help organizations in both the public and private sectors conduct business in new ways.After addressing the changing nature of the e-Economy...

Since the much-hyped dot.com crash, treading the e-business path can be daunting. In these increasingly uncertain and cynical times, this useful text unpicks the challenges of e-Marketing for many types of business. It uses topical case studies and accompanying web material to provide an...

Purpose - The aim of this paper is to investigate whether technological developments can be used in call centre environments to build trust and hence lasting customer relationships beyond the usual focus on efficiency gains through automation. Design/methodology/approach - Draws upon depth...