The less-than-truckload (LTL) industry is highly competitive, with recent average profit margins less than 3%. LTL shipments are routed through a network of service centers and hubs. The performance of the entire LTL distribution network is highly dependent on the speed and accuracy of the hub...

Lean production prescribes training workers on all tasks within the cell to adapt to changes in customer demand. Multi-skilling of workers can be achieved by cross-training. Cross-training can be improved and reinforced by implementing job rotation. Lean production also prescribes using job...

This study contributes to the performance measurement (PM) literature by providing validated measures of PM system use and increased understanding of the impact of PM use on organizational outcomes. The purpose of this study was to articulate and test the relationships between PM system use,...

For over 70 years, researchers have been attempting to unravel the complexities associated with enhancing student success in higher education (Berger & Lyon, 2005). This research has resulted in a better understanding of why some students decide to leave while others persist on to graduation....