AI and Big Data provide opportunities and challenges with respect to how we achieve safety in livable smart cities. In this contribution, we look at set of aspects that are important at the city level; namely, how urban analytics and digital technologies can be used; how crime safety is influenced...

Financial services are characterised by the integration of customers while the service is being delivered. This integration leads to interruptions and thus delays in the processing of a customer order until for example the customer provides the missing input. Because customer behaviour can only...

Services are characterised by the integration of customers while the service is produced. This integration leads to interruptions in the processing of a customer order until the customer provides the missing input. Since customer behaviour can be planned to a certain extent only challenges in...