The emergence of Enterprise Resource Planning systems and Business Process Management have led to improvements in the design, implementation, and overall management of business processes. However, the typical focus of these initiatives has been on internal business operations, assuming a defined...

The emergence of Enterprise Resource Planning systems and Business Process Management have led to improvements in the design, implementation, and overall management of business processes. However, the typical focus of these initiatives has been on internal business operations, assuming a defined...

In spite of general reductions in government spending, the prime minister has found room in the government's budget to spend money on a major survey of what makes the British people happy. This will be used, in the prime minister’s own words, to guide government policy towards improvement in...