Benchmarking of innovation processes requires the reliable assessment of nondocumented organizational characteristics. Based on key informant literature we discuss the difficulties of gaining reliable information from respondents and identify potential sources for heterogeneous perceptions among...

We link a new UK management survey covering 8,000 firms to panel data on productivity in manufacturing and services. There is a large variation in management practices, which are highly correlated with productivity, profitability and size. Uniquely, the survey collects firms' micro forecasts of...