Summary This paper analyzes the linkages between sensemaking, metaphors and performance evaluation in an organizational setting. Drawing on a study of how university students prepared for examinations, it argues that one way people make sense of being evaluated is through metaphors that...

This article presents a case study of IT implementation in a hospital trust which highlights the problems between clinicians and management in the UK health service. Using the work of Strauss et al., it analyses the different meanings attached to the implementation of IT and how they impact upon...

The strategy-as-practice project would benefit from greater consideration of narratological concerns. Narratorship, the formulation and performance of narratives, is an important strategy practice; narratives (stories) are key tools of strategists; and narratological perspectives generally may...

This paper presents detailed analysis of the operational and operations management characteristics of a professional service firm, a legal partnership. An in-depth study of customer interactions, service customization, process throughput and variability, professional employee behavior and...