Showing 1 - 10 of 17
Purpose ? The purpose of this article is to identify the key factors that impede service quality delivery in the context of luxury hotels (four- and five-star properties) in Sydney, Australia. Design/methodology/approach ? The empirical dataset for this qualitative study was collected through 22...
Persistent link: https://www.econbiz.de/10009481965
As a learning theory, the continuous improvement (CI) discourse has benefited countless manufacturing enterprises to improve and adapt their methods of production. As one of the pillars of total quality management, it has generally included a range of dynamic concepts from high involvement...
Persistent link: https://www.econbiz.de/10009481966
Service industries hold an increasingly dynamic and pivotal role in today's knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the...
Persistent link: https://www.econbiz.de/10009481967
Service industries hold an increasingly dynamic and pivotal role in today?s knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the...
Persistent link: https://www.econbiz.de/10009481968
This conceptual paper reviews the existing literature on business Clusters and Networks, proposes a series of research questions concerning drivers and barriers to the establishment and implementation of effective clusters. Relevant literature on this topic involves a wide range of academic...
Persistent link: https://www.econbiz.de/10009482108
Introduction: Articles in this Special Issue were first presented at the World Innovation and Strategy Conference (WISC98) in Sydney, Australia in late 1998. Outstanding contributions that included a strong emphasis on technological issues or the management of technology were selected from over...
Persistent link: https://www.econbiz.de/10009482125
This paper discusses results from an international study of continuous improvement in product innovation. The empirical research is based upon a theoretical model of continuous product innovation (CPI) that identifies contingencies, behaviours, levers and performances relevant to improving...
Persistent link: https://www.econbiz.de/10009482146
This paper discusses results from a study of Continuous Innovation within the logistics industry in Australia and Singapore. Using previous logistics and service industry innovation studies, an adapted version of the CIMA model for Continuous Innovation has been developed and refined through...
Persistent link: https://www.econbiz.de/10009482239
In pursuing sustainable competitive advantage, firms undertake a range of strategic initiatives such as innovation, customer relationship management, entering new markets overseas, and competitive actions within current marketplaces. Studies that examine these initiatives generally study the...
Persistent link: https://www.econbiz.de/10009481908
In recent years the world economy has become closely integrated due to increasing trade and financial capital flows across countries. In this study we investigate the cointegrating relationships between the stock price indices of 7 emerging Asian economies (Malaysia, South Korea, Singapore,...
Persistent link: https://www.econbiz.de/10009481918