The objective of this thesis is to analyze the factors that create competitive advantage through global delivery of IT services. Research on this thesis consists of a review of IT services markets and globally distributed operating models for IT services. A simple framework is created to analyze...

Raytheon Canada in Waterloo, Ontario offers a very interesting but challenging research case. As one of the international divisions of Raytheon Corporation, the company has a business model similar to its parent company. The company however is facing new trends in its business environment which...