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Debunking the myth of denial's effectiveness in crisis communication : context matters
Coombs, W. Timothy; Holladay, Sherry Jean; Claeys, An-Sofie - In: Journal of communication management : an international … 20 (2016) 4, pp. 381-395
Persistent link: https://www.econbiz.de/10011645665
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The value of communication during a crisis : insights from strategic communication research
Coombs, W. Timothy - In: Business horizons 58 (2015) 2, pp. 141-148
Persistent link: https://www.econbiz.de/10010497521
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Amazon.com's Orwellian nightmare : exploring apology in an online environment
Coombs, W. Timothy; Holladay, Sherry J. - In: Journal of communication management : an international … 16 (2012) 3, pp. 280-295
Persistent link: https://www.econbiz.de/10009581817
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How publics react to crisis communication efforts : comparing crisis response reactions across sub-arenas
Coombs, W. Timothy - In: Journal of communication management : an international … 18 (2014) 1, pp. 40-57
Persistent link: https://www.econbiz.de/10010254397