, managers have two instruments at their disposal, increasing employees' financial incentives to coordinate and communication … with employees. We find that communication is a more effective tool than incentive changes for leading organizations out of … performance traps. Examining the content of managers' communication, the most effective messages specifically request a high …

.e., a turnaround. We compare communication from leaders to incentive increases and also compare the effectiveness of … randomly selected and elected leaders. While all interventions yield shifts to more efficient equilibria, communication from …