Cruijsen, Carin van der; Haan, Jakob de; Jansen, David-Jan - de Nederlandsche Bank - 2013
affect trust in banks, trust in the banking supervisor, and generalized trust. Adverse experiences during the financial … crisis do not only directly lower trust in banks, but also have a negative effect on generalized trust. Customers of a bank … that ran into problems have less trust in banks than respondents without this experience. Our results also indicate that …