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How often versus how long : the interplay of contact frequency and relationship duration in customer-reported service relationship strength
Dagger, Tracey S.; Danaher, Peter J.; Gibbs, Brian J. - In: Journal of service research : JSR 11 (2008/09) 4, pp. 371-388
Persistent link: https://www.econbiz.de/10003853582
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Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre; Dagger, Tracey S.; O'Sullivan, Don - In: The journal of services marketing 24 (2010) 5, pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
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Generating positive word-of-mouth in the service experience
Ng, Sandy; David, Meredith E.; Dagger, Tracey S. - In: Managing service quality : MSQ ; an international journal 21 (2011) 2, pp. 133-151
Persistent link: https://www.econbiz.de/10008988083
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The effect of relationship desire on consumer-to-business relationships
Raciti, Maria M.; Ward, Tony; Dagger, Tracey S. - In: European journal of marketing : EJM 47 (2013) 3/4, pp. 615-634
Persistent link: https://www.econbiz.de/10009733005
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Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.; McColl-Kennedy, Janet R.; Dagger, Tracey S. - In: European journal of marketing : EJM 46 (2012) 9, pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
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To delight or not to delight? : an investigation of loyalty formation in the restaurant industry
Bowden, Jana; Dagger, Tracey S. - In: Journal of hospitality marketing & management 20 (2011) 5/6, pp. 501-524
Persistent link: https://www.econbiz.de/10009300575