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~person:"Danko, William D."
~person:"Gustafsson, Anders"
~subject:"Qualitätsmanagement"
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Customer retention in the automotive industry : quality, satisfaction and loyalty
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Total quality management als Erfolgsstrategie
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ECONIS (ZBW)
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From value-orientated quality improvement to customer satisfaction : a case study for passenger cars
Herrmann, Andreas
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Customer retention in the automotive industry : …
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(pp. 93-115)
.
1997
Persistent link: https://www.econbiz.de/10001299164
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Marketing research efforts to achieve Total-Quality-Management : some empirical results
Danko, William D.
- In:
Total quality management als Erfolgsstrategie
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(pp. 243-254)
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1995
Persistent link: https://www.econbiz.de/10001316141
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