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Serving unfair customers
Berry, Leonard L.; Seiders, Kathleen - In: Business Horizons 51 (2008) 1, pp. 29-37
Persistent link: https://www.econbiz.de/10005333150
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Banking tomorrow : managing markets through planning
Thompson, Thomas W.; Berry, Leonard L.; Davidson, Philip H. - 1978
Persistent link: https://www.econbiz.de/10000558690
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Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen; Flynn, Andrea Godfrey; Berry, Leonard L. - In: Journal of service research : JSR 18 (2015) 1, pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
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Serving unfair customers
Berry, Leonard L.; Seiders, Kathleen - In: Business horizons 51 (2008) 1, pp. 29-37
Persistent link: https://www.econbiz.de/10003708226
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Understanding Service Convenience
Berry, Leonard L.; Seiders, Kathleen; Grewal, Dhruv - In: Journal of marketing 66 (2002) 3, pp. 1-17
Persistent link: https://www.econbiz.de/10005941779
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Banking tomorrow : managing markets through planning
Thompson, Thomas William; Berry, Leonard L.; Davidson, … - 1978
Persistent link: https://www.econbiz.de/10004729473
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Serving unfair customers
Berry, Leonard L.; Seiders, Kathleen - In: Business horizons 51 (2008) 1, pp. 29-38
Persistent link: https://www.econbiz.de/10007894590
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IN CONTEXT - Should Business Care About Obesity? Obesity in the United States has reached crisis proportions. Is this yet another societal problem to be loaded onto the shoulders o...
Seiders, Kathleen; Berry, Leonard L. - In: MIT sloan management review 48 (2007) 2, pp. 15-17
Persistent link: https://www.econbiz.de/10007598542
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Attention, Retailers! How Convenient Is Your Convenience Strategy? - Consumers favor retailers that save them time and energy. By understanding a retail experience from drive in to...
Seiders, Kathleen; Berry, Leonard L.; Gresham, Larry G. - In: Sloan management review 41 (2000) 3, pp. 79-90
Persistent link: https://www.econbiz.de/10006288751
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Regaining the Health of a Nation:
Berry, Leonard L.; Seiders, Kathleen; Hergenroeder, … - In: Organizational dynamics : a quarterly review of … 35 (2006) 4, pp. 341-356
Persistent link: https://www.econbiz.de/10007302457