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Small Business--Bank Relationships and the Role of Internet Banking

Howcroft, Barry; Durkin, Mark; Armstrong, Gillian; … - In: The Service Industries Journal 27 (2007) 7, pp. 947-961

In the aftermath of the Cruickshank Report (2000) and the Competition Commission's investigation (2002) into SME--bank relationships, this paper examines the current state of the small business--bank relationship and ascertains whether the Internet could be used to improve the quality of the...

Persistent link: https://www.econbiz.de/10010620709

Small business-bank relationships and the role of internet banking

Howcroft, Barry; Durkin, Mark; Armstrong, Gillian; … - In: The service industries journal 27 (2007) 7/8, pp. 947-961

Persistent link: https://www.econbiz.de/10003598929

Effective Marketing Management in Financial Services Contexts

Howcroft, Barry; Durkin, Mark - In: Journal of marketing management : MM 19 (2003) 9, pp. 911-914

Persistent link: https://www.econbiz.de/10006966693

Small Business-Bank Relationships and the Role of Internet Banking

Howcroft, Barry; Durkin, Mark; Armstrong, Gillian; … - In: The service industries journal 27 (2007) 7-8, pp. 947-962

Persistent link: https://www.econbiz.de/10007887395

Retail bank customer preferences: personal and remote interactions

Durkin, Mark; Mccartan-Quinn, Danielle; O'Donnell, Aodheen - In: International journal of retail & distribution management 31 (2003) 4-5, pp. 177-189

Persistent link: https://www.econbiz.de/10006435152

Retail bank customer preferences: personal and remote interactions

Durkin, Mark; Mccartan-Quinn, Danielle; O'Donnell, Aodheen - In: International journal of retail & distribution management 31 (2003) 4, pp. 177-189

Persistent link: https://www.econbiz.de/10006435945

Small Business-Bank Relationships and the Role of Internet Banking

Howcroft, Barry; Durkin, Mark; Armstrong, Gillian; … - In: The service industries journal 27 (2007) 7, pp. 947-962

Persistent link: https://www.econbiz.de/10007797087