This study was inspired by the desire to contribute to literature on performance management from the context of a developing country. The guiding research questions were: How do managers use performance information in decision making? Why do managers use performance information the way they do?...

In the digital transformation of public administrations, objectives are no longer simply the implementation of new technology, but the involvement of all stakeholders into the process of digitalization. The Digital Roadmap of the Austrian government emphasizes the need of co-production of public...

Co-creation focuses on engagement with citizens and other stakeholders with public administrations to develop innovative processes or public services. The integration of resources and knowledge mediated by technology can lead to the emergence of novel outcomes (such as products, services,...